Eight critical things to look for when choosing an I.T. provider?


Your Managed I.T. Services is critical to the success of your business. That’s why we have listed eight areas to consider when choosing an I.T. provider…

Imagine your business without I.T… it’s difficult, right?

The reliability of your I.T. is essential to support with the daily operations of your business.

Whether you are a medium-sized business with 20 computers, or a call centre with 100 phones, it is imperative you partner with a company who can support with your I.T.

By ‘support’ we mean improve, manage, and address issues when they arise.

  • Does the I.T. specialist respond quickly to calls?

There is no greater frustration than when something goes wrong and you are painstakingly waiting on the phone to log the issue.

A simple telephone conversation is one-step closer to gaining knowledge about what the issue is, and how it will be resolved. When looking to switch I.T. provider, ask them about their response times.

  • Are they an I.T. adviser, and not just a repairs service?

Look for an I.T. service provider who can consult and create a support package bespoke to your business. This will prove to be beneficial in the long-term, and not just in the interim.

  • An I.T. service provider should help you budget

Look for a company who can support you with your I.T. budget. If you don’t have a set budget, a strong I.T. specialist will understand your needs and help you with constructing a budget.

  • The team are equally as important as the service promised

Working with a highly trained and experienced team will speak volumes. Be confident that the company you are partnering with fully understand what you require of them.

  • A guaranteed Service Level Agreement is essential

Agree quality, availability, and responsibilities before signing any contract! Understand what exactly it is your I.T. provider will be doing for you, and to what time.

  • The variety of I.T. solutions is important

Cloud services, VoIP business phones, remote services and more. With a variety of I.T. services you can tailor a package to what suits your requirements.

  • Are they proactive?

It’s no good you rocking up to your office for a day’s work to discover your computer isn’t working.

A proactive managed I.T. service provider will understand when there is an issue, and will be able to address it, before you even know about it.

  • Is your success their priority?

When choosing a managed I.T. service provider, look out for indicators that everything they do is to support the growth and development of your business.

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