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How does your current IT company measure up? | 5 things you need to consider

Every business, regardless of its size, requires an effective IT service to maximise productivity in their organisation.  

Without a reliable IT support service, a business may struggle to stay competitive; there’s no greater frustration for employees and the customer when unreliable IT is involved.

So why is it important to regularly review your IT support service provider? Here’s five questions to support you while reviewing your current service.

Do they guarantee a 2 hour ‘in your door’ response time?

Downtime is a major issue when a computer system stops working. Many people aim to try and resolve the issue themselves thus spending time focused on fixing something they know little about instead of concentrating on the developments of business.

Others will call on their trusted IT service provider for urgent assistance to get back up-and-running in no time. But if it takes them more than 2 hours to be in your door it may be worth shopping about. Don’t let a fault in your technology stump the growth of your company!

Do they proactively monitor your systems 24/7 to prevent downtime?

The word proactively is important in the above question. If your IT service provider do not monitor your systems continually and potentially identify issues before you even are aware of them – think about finding someone who can.

Do they include unlimited support as part of your agreement?

Unlimited support can come with a fair price tag whoever you shop with but it’s reassuring to know you and the team around you can gain help from your IT support provider as much as your need.  

Do they hold the parts to get you back up and running fast?

Most IT companies may not have the correct parts to fix an issue on your machine.

As a result, they have to order products from their supplier to resolve the issue. This can take time and prevent you from getting back to work promptly.

A benefit of using us…

Due to the retail arm of our business, Syn-Star is regularly able to get machines working again on the same day. If not, sooner compared to ordering something from a supplier.

We’re very fortunate to have thousands of hardware and software products in-house ready to support as and when required. That’s one of several reasons as to why clients value our service!

Do they provide a dedicated technical account manager?

A core focus of an account manager is to understand a business inside out. They’re focused on building a long-term relationship with particular customers and make suggestions where appropriate.

Clients are the focus of our account management department so it’s worth checking to see if your IT service provider has one.

Interested to now more about IT solutions designed to support the growth of your business? Click here for further information and contact us for a free IT audit.

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Cloud Security       IT for your Business        Telecoms & Connectivity        Tech Consultancy       Hardware Repairs & Sales

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We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyberattacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alert to these threats. 


At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team. We’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your companies number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team work remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.